Refund Policy

Cancellation

• Orders can be canceled before processing. Upon cancellation, a full refund will be issued.
• Note: Orders cannot be canceled if the coins have already been sent.

Refunds

• Once we receive and inspect your request, we'll promptly contact you via in-app or email.
• Approval or rejection of your refund will be based on product distribution.
• Approved refunds will be processed, and credit will automatically be applied to your original payment method within a specified period.

Late or Missing Refunds

• If you haven't received a refund, recheck your bank account and contact your credit card company. Processing delays may occur.
• If you've completed these steps and still haven't received a refund, contact us at innovatejoyllc@outlook.com.

For any support, please reach out to our Customer Service team.